FAQ

We currently have a few payment options available. Check the icons on the bottem page.

All prices on our website are shown in EUR and USD.

Please make sure that the billing address you have entered matches with what your bank has on record. If you continue to have difficulty, please contact us at info@recmalabs.com we will be glad to help you out.

You can ignore the timer; our crypto processor automatically captures the payment if it arrives within 2-3 hours. Initially, your order status will be set to canceled after 20 minutes, but once the payment is captured, your order status will automatically change to processing (payment received).

Unfortunately not. You can, however, use the discount coupon for your next order and sign-up for our newsletter to never miss out on any promotion.

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.

Once your order is placed and processed, it will ship within 24-48 hours excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email when to expect your order to ship. The estimated time of arrival for orders shipped within Europe is 2-8 business days. International shipping varies. Please see the shipping and handling page for more information. Please note that once your order has shipped from our facility, we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take a couple of days to update.

Yes, we offer free shipping on NL orders over €90 and International orders over €225

Tracking for internationally shipped packages may indeed take 2-3 weeks to update. Local post processing can be slow sometimes. If your package gets lost/seized/damaged, we would happily send a replacement free of charge or issue a refund.

There are a few possibilities if the tracking says delivered but you have not received the package. It’s possible the package was received by someone else. Check if your neighbor, a front desk, receptionist, mailroom, doorman or colleague received the package. Couriers also sometimes drop off packages at the wrong address, street or mailbox. We also recommend reaching out to your post office to find out if they have any information. We recommend waiting a couple of days for the package to turn up, usually, a neighbor or colleague has it. If it never turns up, please get in touch with us so that we can investigate from our side and help you out.

Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.

We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.

Yes. Kindly reach out to us with photographic evidence so that we can offer a refund or reship your product.

Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.

We currently use PostNL, DHL, UPS, and FedEx.

Yes, we do ship to P.O. boxes.

Unfortunately not.

We handle refunds and returns on a case-by-case basis, please contact us at info@recmalabs.com or contact us via chat so that we can assist you.

You can reach out to us at info@recmalabs.com or on chat to confirm if your order has been received.

Yes, please send an e-mail to info@recmalabs.com or contact us on chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

You will receive an email with tracking details when your order has been processed and shipped.

Please contact us immediately at info@recmalabs.com or via chat. Once your claim is verified, we will ship the correct item(s).

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.

Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.

Absolutely not. Everything sold by RECMA Labs is strictly intended for laboratory research. Please familiarize yourself with our Terms and Conditions.

Temporary temperature changes will not affect the integrity of our products. Your products should be stored at room temperature, preferably out of direct sunlight.

A complimentary 1ml dropper is automatically added to all orders containing solutions. We do not provide a measuring tool for powders.

Your product should be stored at room temperature, preferably not in direct sunlight.

We guarantee 24 months after MFG.