FAQ

  • What country's do you ship to?
  • How can i track my order's progress
  • Can i modify or cancel my order?
  • How can i stay updated with discount coupon codes?
  • What payment methodes do you accept?
  • What currency are prices denominated in?
  • My purchase has been declined and I know my credit card is good.
  • What happens when the timer runs out on a crypto payment?
  • Can I add a discount coupon retroactively?
  • I placed an order and have not received an email confirmation.
  • How long does it take for my order to be delivered?
  • Do you offer FREE SHIPPING?
  • I did not receive my package and tracking has stopped.
  • I did not receive my package, but according to tracking it has been delivered.
  • My package is held at customs, does that mean my package has been confiscated?
  • What happens if my package is confiscated by customs?
  • Can I get a refund if my product was damaged during shipment?
  • Do I need to sign for my package?
  • What courier service do you offer?
  • Do you ship to P.O. boxes?
  • Can you ship overnight?
  • Do you have a refund and return policy?
  • I didn’t receive an order confirmation e-mail; did you get my order?
  • Can I modify or cancel my order?
  • How can I track my order’s progress?
  • The package I received wasn’t my correct order.
  • I placed an order and have not received an email confirmation.
  • How can I stay updated with discount coupon codes?
  • Do I need to sign for my package?
  • Are the products sold here manufactured for human use?
  • Will changes in temperature, sunlight or freezing compromise the integrity of my product?
  • Will my product come with a measuring tool?
  • How should I store my product?
  • What is the shelf life of my product?

Common questions

What country's do you ship to?

We ship to most countries. You should, however, make yourself familiar with your specific country’s laws and regulations in order to avoid disappointment.

How can i track my order's progress

You will receive an email with tracking details when your order has been processed and shipped.

Can i modify or cancel my order?

Yes, please send an e-mail to info@recmalabs.com or contact us on the chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

How can i stay updated with discount coupon codes?

Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.

Payment

What payment methodes do you accept?

We currently have a few payment options available. Check the icons on the bottem page.

What currency are prices denominated in?

All prices on our website are shown in EUR and USD.

My purchase has been declined and I know my credit card is good.

Please make sure that the billing address you have entered matches with what your bank has on record. If you continue to have difficulty, please contact us at info@recmalabs.com we will be glad to help you out.

What happens when the timer runs out on a crypto payment?

You can ignore the timer; our crypto processor automatically captures the payment if it arrives within 2-3 hours. Initially, your order status will be set to canceled after 20 minutes, but once the payment is captured, your order status will automatically change to processing (payment received).

Can I add a discount coupon retroactively?

Unfortunately not. You can, however, use the discount coupon for your next order and sign-up for our newsletter to never miss out on any promotion.

I placed an order and have not received an email confirmation.

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.

Shipping

How long does it take for my order to be delivered?

Once your order is placed and processed, it will ship within 24-48 hours excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email when to expect your order to ship. The estimated time of arrival for orders shipped within Europe is 2-8 business days. International shipping varies. Please see the shipping and handling page for more information. Please note that once your order has shipped from our facility, we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take a couple of days to update.

Do you offer FREE SHIPPING?

Yes, we offer free shipping on NL orders over €90 and International orders over €225

I did not receive my package and tracking has stopped.

Tracking for internationally shipped packages may indeed take 2-3 weeks to update. Local post processing can be slow sometimes. If your package gets lost/seized/damaged, we would happily send a replacement free of charge or issue a refund.

I did not receive my package, but according to tracking it has been delivered.

There are a few possibilities if the tracking says delivered but you have not received the package. It’s possible the package was received by someone else. Check if your neighbor, a front desk, receptionist, mailroom, doorman or colleague received the package. Couriers also sometimes drop off packages at the wrong address, street or mailbox. We also recommend reaching out to your post office to find out if they have any information. We recommend waiting a couple of days for the package to turn up, usually, a neighbor or colleague has it. If it never turns up, please get in touch with us so that we can investigate from our side and help you out.

My package is held at customs, does that mean my package has been confiscated?

Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.

What happens if my package is confiscated by customs?

We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.

Can I get a refund if my product was damaged during shipment?

Yes. Kindly reach out to us with photographic evidence so that we can offer a refund or reship your product.

Do I need to sign for my package?

Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.

What courier service do you offer?

We currently use PostNL, DHL, UPS, and FedEx.

Do you ship to P.O. boxes?

Yes, we do ship to P.O. boxes.

Can you ship overnight?

Unfortunately not.

Orders

Do you have a refund and return policy?

We handle refunds and returns on a case-by-case basis, please contact us at info@recmalabs.com or contact us via chat so that we can assist you.

I didn’t receive an order confirmation e-mail; did you get my order?

You can reach out to us at info@recmalabs.com or on chat to confirm if your order has been received.

Can I modify or cancel my order?

Yes, please send an e-mail to info@recmalabs.com or contact us on chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

How can I track my order’s progress?

You will receive an email with tracking details when your order has been processed and shipped.

The package I received wasn’t my correct order.

Please contact us immediately at info@recmalabs.com or via chat. Once your claim is verified, we will ship the correct item(s).

I placed an order and have not received an email confirmation.

Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.

How can I stay updated with discount coupon codes?

Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.

Do I need to sign for my package?

Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.

Product

Are the products sold here manufactured for human use?

Absolutely not. Everything sold by RECMA Labs is strictly intended for laboratory research. Please familiarize yourself with our Terms and Conditions.

Will changes in temperature, sunlight or freezing compromise the integrity of my product?

Temporary temperature changes will not affect the integrity of our products. Your products should be stored at room temperature, preferably out of direct sunlight.

Will my product come with a measuring tool?

A complimentary 1ml dropper is automatically added to all orders containing solutions. We do not provide a measuring tool for powders.

How should I store my product?

Your product should be stored at room temperature, preferably not in direct sunlight.

What is the shelf life of my product?

We guarantee 24 months after MFG.

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